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FAQ's Frequently Asked Questions
Q. Is it safe for me to use my credit card when I order?
Yes, we have a completely secure merchant account system that automatically checks your credit card number and deposits the money into our bank account without anyone even seeing your credit card number or information. This is accomplished through PAYPAL, and your credit card number is never on your computer system. So it's completely secure.
 
Q. How do I place an online order?
After you have found the product you want to purchase, just click the “add to cart” button. You can continue to shop and add items as you go. You can always remove any item from the shopping cart.
 
Q. Can I order without a credit card?
Yes, we have a method for customers that do not want to use a credit card or do not want to place an order online. Click here to see our Special Order Policy.
 
Q. I don’t live in the U.S., can I order from you? Do you ship internationally?
No, we only ship to the continuous 48 lower states.
 
Q. What are the shipping costs?
For normal online orders we provide FREE SHIPPING.
 
Q. How do I get a catalog?
We do not have a catalog. We only offer online product listing.
 
Q. When will my order ship?
Your order will ship within 24 to 48 hours after receipt of payment. We will ship via UPS. Ground transit time is normally 7 to 10 days.
 
Q. What happens if I order an item that is out of stock?
If this happens, we will email you with the expected backorder time, it will be your choice to wait or have your money refunded.
 
Q. Do you ship on weekends?
No, we do not ship on weekends or holidays.
 
Q. How do I return an order?
If you need to return an order or an item, click here to see our Return Policy. If a re-stocking charge would apply you would be notified by email.
 
Q. What if an item is damaged in shipment?
Inspect your packages upon delivery; if damage is visible on the package make sure the delivery driver is made aware. Click here for our Shipping Policy.
 
Q. How do I contact you by phone, mail or email?
You can contact us any of the three ways. Click here for our Contact Information.
 
Q. I’ve got a recipe to share. Where can I post it?
Please click here for the Contact Information page, email the recipe to us and we will start a recipe page to share with others.